005: How to Manage Client Expectations

Written By Cydelle Stewart
 

This week, Cyd discusses something that is not only very dear to her heart, but also a key component in client engagement, retention and client loyalty - managing expectations.

Expectation management is something that new business owners - particularly VAs - often find to be quite challenging in the adjustment from employee mindset to that of a service provider.

In this episode, Cyd shares her 4-step framework on how to create Client Delight in your Client Experiences and Journey’s, that will have them coming back for more.

What you will learn in this episode:

  • How you can stand out in the crowd for your potential ideal clients

  • Why the initial groundwork with a client is so important

  • Tools that can help you to manage client expectations

  • Why off-boarding is as important as onboarding

  • Simple tips to really delight your clients

Like it? Please leave a comment, follow the pod, and share!

Connect with Cyd on IG  @ThePossAbilityAcademy 

Cydelle Stewart https://www.remotelyonit.com
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006: How To Turn Your Vocation Into A Successful Online Business
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004: Setting and Honouring Your Boundaries